INCOGNITO PRIVACY TECH Terms and Conditions

At INCOGNITO PRIVACY TECH, our mission is to provide cutting-edge privacy technology that’s accessible to everyone. We are committed to delivering exceptional customer service and ensuring a smooth purchasing and delivery process. We believe that choosing INCOGNITO PRIVACY TECH will be a positive shopping experience, and in cases of any issues, our dedicated support team is ready to assist you with minimal inconvenience.

Contact Us

For inquiries, please contact us via email at info@privacytech.store. Email is the primary method for effective communication with INCOGNITO PRIVACY TECH, allowing us to document all correspondence and serve as your initial point of contact.

Our operating hours are from Monday to Friday, 9 am to 5 pm GMT, excluding public holidays and bank holidays.

Agreement for All Customers

The following agreement applies to all customers who visit privacytech.store and make valid purchases on our website. We are committed to handling your information in compliance with the Data Protection Act 1998.

1. Purchase Agreement with INCOGNITO PRIVACY TECH

The purchase agreement is established when you, the customer, complete and submit the electronic order form on our website via the checkout or any orders placed using invoices delivered electronically. By doing so, you agree to the following terms and conditions and initiate an offer to purchase products from INCOGNITO PRIVACY TECH. Our acceptance of your offer is considered complete when we send the dispatch confirmation email or when the ordered goods are dispatched, whichever occurs first. If your order is rejected before acceptance, and payment has been processed, a full refund will be promptly initiated. Goods not confirmed in the dispatch confirmation email do not form part of the binding contract between you and INCOGNITO PRIVACY TECH.

1.2 Age-Related Sales

Orders placed by individuals under 18 years of age require parental or guardian consent. The cardholder must be available to provide information when an individual under 18 places an order. The contract of sale is valid only when these terms are met.

1.3 Unauthorised Sales

INCOGNITO PRIVACY TECH will efficiently process all orders. If we suspect an unauthorised order or payment, we may temporarily hold the order for verification (see point 2.1 for more information). In cases of confirmed fraud, we will contact the payment provider, and the sale contract will be voided.

1.4 Placing an Order with INCOGNITO PRIVACY TECH – Purchase Fulfillment

All sales are processed exclusively through privacytech.store. Product descriptions are based on manufacturer specifications. Items are catalogued and documented before dispatch. Any returns must match this information. Customers will be informed of any stock changes that affect their order.

By placing an order, you confirm that you have read and agreed to our website’s terms and conditions and have the capacity and authorisation to make the purchase. Debit/credit card payments are charged in full immediately, regardless of partial order fulfilment.

2 Order Security

INCOGNITO PRIVACY TECH may request additional information* to validate a purchase. We will assess this information and then securely dispose of it. We reserve the right to decline an order at any point during the process.

*Additional information will vary by individual order.

2.2 Payment Methods

Payment methods undergo order security checks. Full payment for goods may be deducted at any point during the order process.

Available payment methods:

Debit Card/Credit Card (Amex, Visa, Visa Debit, Visa Electron, Maestro, MasterCard)

Payments are processed in Sterling GBP (£), and any currency conversion fees are the customer’s responsibility.

2.3 Delivery

INCOGNITO PRIVACY TECH strives to meet delivery requirements using respected courier services. Delivery times are stated in working days (excluding weekends and public holidays). Purchases made on non-working days will be processed on the next available working day. Due to high demand, some orders may have a 1 to 2-week lead time, but we will fulfil them as quickly as possible.

3 Delivery Address

Items are shipped to the provided delivery address. If the delivery address differs from the invoice address, both addresses must be provided when placing the order. The parcel will be shipped to the specified delivery address.

3.2 Failed Delivery Attempts

In the case of a failed delivery, the customer may receive a “calling card” for rescheduling. The customer must contact the courier to arrange a new delivery date. If no calling card is received, it’s the customer’s responsibility to track the order online using the provided tracking information.

3.3 Late Delivery

If a parcel is not delivered within the expected timeframe, customers should contact INCOGNITO PRIVACY TECH to inquire about its status. A working day is defined as any day excluding weekends or public holidays.

3.4 Loss of Parcel

In the event of a lost parcel, INCOGNITO PRIVACY TECH will follow the carrier’s timelines for declaring loss, processing claims, and refunding or replacing items. Customers will be required to complete a Non-Receipt Declaration form as part of the investigation.

3.5 Receipt of a Parcel

Upon delivery, customers will be asked to sign for the goods. Any damage must be noted on the delivery note in the presence of the carrier. Failure to do so may affect subsequent claims.

3.6 Exports/Customs

We are UK based and our items are shipped from the UK. However, we are pleased to inform you that we have premises in the EU, allowing us to ship to countries in the EU, via our EU base, without you incurring import taxes.

Customers are responsible for understanding and complying with their country’s entry conditions, declarations, and payments. INCOGNITO PRIVACY TECH cannot be held liable for non-compliance. Technical specifications should adhere to local legislation.

4 INCOGNITO PRIVACY TECH Refund and Exchange Policy

We hope you are satisfied with your purchase. If you wish to return an item for exchange, you may do so within the specified timeframe and conditions.

4.2 INCOGNITO PRIVACY TECH Distance Selling Regulations

All online purchases are subject to distance selling regulations, allowing returns within 14 calendar days of receipt for a full refund. Returned items must be in unopened condition, with proof of purchase.

4.3 How to Return or Exchange an Item

To arrange a return or exchange, contact our Customer Services Team at info@privacytech.store.

4.4 Warranty Repair/Replace

Warranty terms and conditions apply to all products sold by INCOGNITO PRIVACY TECH. Warranties are product-specific and can vary in length and conditions. Refer to the warranty information provided with your product for details.

5 INCOGNITO PRIVACY TECH Liability

INCOGNITO PRIVACY TECH will not be held responsible for any direct or indirect damage or loss due to our products’ use or failure.
This includes, but is not limited to, any loss of data, income, or business opportunities arising from the use of our technology.

5.2 Device Operating Systems Disclaimer:

Our devices are equipped with operating systems that are developed and maintained independently by the creators of these systems. We want to emphasise that we are not directly involved in the creation, development, or updating processes of these operating systems.

As the operating systems are crafted and updated solely by their respective developers, any changes, updates, or modifications made by them are beyond our control. Consequently, we cannot be held responsible for any negative impacts or consequences arising from updates or alterations performed by the operating system developers.

Users are encouraged to refer to the documentation and support channels provided by the operating system developers for any inquiries, concerns, or issues related to the functionalities, updates, or changes within the operating systems.

By using our devices, you acknowledge and agree that the responsibility for the design, development, and updates of the operating systems lies entirely with the independent developers, and we disclaim any liability for issues arising directly or indirectly from their actions.

5.3 Device Technical Specifications Disclaimer:

Incognito Privacy Tech strives to provide accurate and up-to-date technical specifications for our devices and machines. However, we do not guarantee the absence of errors or inaccuracies in the provided technical details. The technical specifications are based on information provided by manufacturers and developers, and we are not responsible for any discrepancies that may arise.

Incognito Privacy Tech will not be held liable for any direct or indirect damages or inconveniences resulting from errors or inaccuracies in the technical specifications of our devices.

6.1 Legal Information

These terms and conditions are governed by English law and are subject to the jurisdiction of the English courts.

7.1 Data Protection

INCOGNITO PRIVACY TECH is fully committed to protecting your privacy. For details, refer to our Privacy Policy at privacytech.store.