The phones and tablets we supply are in general refurbished, and in excellent / sometimes pristine condition. The newer the model you select, the more likely you will receive a device closer to pristine condition. Older devices are more likely to have signs of use, although very minor.
Some of the models in our range are available new / unused. Often these are sourced from suppliers that have quantity of surplus stock or customer returned/unwanted purchase devices which are unused but sometimes have been opened.